1. Who we are
This website is operated by Kayla Tracey, trading as DJ Kayla Tracey (ABN 46 274 837 157) ("DJ Kayla Tracey", "we", "us" or "our"). We provide professional DJ services for weddings, corporate events, and nightlife in Victoria, Australia and, where agreed, elsewhere.
You can contact us at [email protected] or, for booking matters, [email protected].
2. Acceptance of these terms
By accessing this website, submitting a booking enquiry or contact message, or purchasing a product, you confirm that you accept these Terms & Conditions and that you are at least 18 years old (or have the consent of a parent or guardian). If you do not agree, please do not use the website or our services.
These terms should be read together with our Privacy Policy, which explains how we handle your personal information.
3. The services and content we provide
Through this website we may offer:
- DJ performance bookings and quotes for events;
- Information about upcoming events and appearances;
- Music sets and soundtracks (including embedded SoundCloud players);
- A photo and video gallery;
- An online store offering merchandise and related products; and
- Contact and enquiry forms.
We may change, suspend, or discontinue any part of the website or our services at any time without notice. We try to keep information (such as availability, pricing, and event details) accurate and current, but we do not guarantee that all content is error-free or complete.
4. Enquiries, quotes and bookings
4.1 Enquiries are not confirmed bookings
Submitting the booking form or contacting us is an enquiry only. It does not create a confirmed booking and does not guarantee our availability for your date.
4.2 How a booking is confirmed
A booking is only confirmed once we have (a) provided you with a quote or booking confirmation, (b) you have accepted it, and (c) you have paid the required deposit. Any quote we provide is valid for the period stated in it or, if no period is stated, for 14 days.
4.3 Deposit and payment
A booking deposit is required to secure your date. Unless we agree otherwise in writing, the deposit is non-refundable, including if you later cancel or reschedule, because we reserve your date and turn away other work. The balance of the agreed fee is due by the date stated in your invoice or booking confirmation (and in any event no later than the day of the event, unless agreed otherwise).
4.4 Cancellations and rescheduling by you
If you cancel, the deposit is not refunded. If you ask to reschedule, we will try to accommodate a new date subject to availability; the deposit may be transferred to the new date at our discretion. Fees already paid beyond the deposit may be refundable depending on how much notice you give and costs we have already incurred — please contact us as early as possible.
4.5 Cancellation by us
We will only cancel in exceptional circumstances (for example, illness, injury, or events beyond our reasonable control). If we cancel and cannot arrange a suitable replacement DJ acceptable to you, we will refund all amounts you have paid, including the deposit. This is the limit of our liability for such a cancellation, to the extent permitted by law.
4.6 Your responsibilities for the event
You agree to ensure, at no cost to us, that:
- the venue provides safe and adequate access, a suitable performance space, and a reliable power supply;
- any permits, licences, or venue approvals required for the event are obtained (including music or noise approvals where applicable);
- the performance environment is safe and free from threats to our equipment or personal safety; and
- information you give us (such as dates, times, addresses, and event details) is accurate.
We may stop or pause a performance if there is a genuine threat to safety, and we are not liable for losses caused by your failure to meet these responsibilities.
4.7 Events beyond reasonable control (force majeure)
Neither party is liable for failing to perform due to events beyond its reasonable control, such as extreme weather, fire, flood, power failure, pandemic, government restrictions, or venue closure. If such an event prevents the booking, we will work with you in good faith to reschedule where possible.
5. Pricing, payments and invoices
All prices and invoices are in Australian Dollars (AUD). Where GST applies, it will be shown on your invoice. Payments may be requested by invoice and processed through secure third-party payment providers (for example, Stripe). We do not collect or store your full card details — these are handled by the payment provider under their own terms and privacy policies.
If a payment is overdue, we may pause or withhold services until payment is received. You are responsible for reasonable costs we incur recovering overdue amounts.
6. Online store and products
Some products may be purchased directly through this website, and others may link to a third-party store ("Buy Now"). Where you buy from a third-party store, that purchase is governed by the third party's own terms and policies, not these terms.
For products sold directly by us: a contract of sale is formed when we accept your order and payment. We will provide delivery and return information with the relevant product or at checkout. We aim to describe products accurately, but minor variations in colour or appearance may occur.
7. Your rights under the Australian Consumer Law
Our services and goods come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). For example, services must be provided with due care and skill and be fit for any purpose made known to us, and goods must be of acceptable quality.
For major failures with a service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for the reduced value. For major failures with goods, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that the law says cannot be excluded.
8. Intellectual property
All content on this website — including the DJ Kayla Tracey name and logo, text, graphics, photographs, video, and audio — is owned by us or our licensors and is protected by intellectual property laws. You may view and use the website for your personal, non-commercial purposes only.
You must not copy, reproduce, distribute, or commercially exploit any content without our prior written permission. Music, mixes, and recordings made available through the site remain the property of their respective owners and are provided for personal listening only.
9. Third-party links, embeds and platforms
The website includes content and links from third parties, such as SoundCloud players and social media platforms (Instagram, Facebook, Snapchat, TikTok, and SoundCloud). We do not control these third parties and are not responsible for their content, availability, or privacy practices. Your use of those platforms is governed by their own terms and policies.
10. Acceptable use
When using this website, you agree not to:
- use it for any unlawful or fraudulent purpose;
- submit false, misleading, or other people's personal information without their consent;
- attempt to gain unauthorised access to the website, its admin area, or its underlying systems;
- introduce viruses or malicious code, or interfere with the proper working of the website; or
- copy, scrape, or harvest content or data from the website.
11. Disclaimers and limitation of liability
The website is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all implied warranties and are not liable for any indirect, incidental, or consequential loss, or for loss of profits, data, or goodwill, arising from your use of the website.
Nothing in these terms limits our liability where it cannot be limited by law (including under the Australian Consumer Law). Where our liability can be limited, and to the extent permitted by law, our total liability to you for any claim is limited to re-supplying the relevant service or refunding the amount you paid for it.
12. Indemnity
To the extent permitted by law, you agree to indemnify us against reasonable losses, costs, and claims we suffer arising from your breach of these terms, your misuse of the website, or your breach of any law, except to the extent caused by our own negligence or breach.
13. Privacy
We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By using the website and our services, you consent to that handling.
14. Changes to these terms
We may update these terms from time to time. The current version will always be available on this page, with the "last updated" date shown above. Changes apply from the date they are posted. Your booking is governed by the terms in force at the time it is confirmed.
15. Governing law
These terms are governed by the laws of the State of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
16. General
If any part of these terms is found to be invalid or unenforceable, the remaining parts continue to apply. A failure by us to enforce a right is not a waiver of that right. These terms are the entire agreement between you and us about your use of the website, in addition to any separate booking confirmation or quote.
17. Contact us
For any questions about these terms, contact us at [email protected].